Kemper Health
As Product Experience Design Lead at Slalom, I redesigned Kemper Health’s agent workflow into a unified, tablet‑first experience that modernized how field agents enroll customers, verify information, and complete required compliance steps. The prior workflow was fragmented, paper‑heavy, and inconsistent across markets.
The Challenge
Agents struggled with slow, manual, error‑prone steps that created compliance risk and operational inefficiencies. The legacy process made it difficult to guide customers clearly, maintain accuracy, or ensure consistent behavior across distributed teams.
What I Led
Re-architected the end‑to‑end workflow into a single, guided tablet experience
Reduced manual steps and duplicated work
Strengthened compliance by embedding requirements directly into the flow
Created clearer branching logic for different regions and policy types
Improved field usability with structured tasks, better hierarchy, and responsive layouts
Impact
The redesigned workflow improved compliance reliability, reduced operational costs, and gave agents a faster, clearer way to navigate appointments—resulting in stronger field execution and a more modern, scalable platform for future enhancements.
